Refund Policy

1. Refund Eligibility

Due to the nature of digital software products, refunds are handled on a case-by-case basis. Refunds may be considered in the following circumstances:

  • Technical issues that prevent software functionality
  • Compatibility problems with your system
  • Billing errors or duplicate charges
  • Failure to receive product after purchase

2. Refund Timeframe

Refund requests must be submitted within 48 hours of purchase. Requests submitted after this period will be reviewed but are not guaranteed to be approved.

3. Non-Refundable Circumstances

Refunds will not be provided in the following situations:

  • Account bans or suspensions from game services
  • Detection by anti-cheat systems
  • Change of mind after successful software use
  • Violation of our Terms of Service
  • Sharing or reselling of license keys
  • Expired licenses (natural expiration)

4. Refund Process

To request a refund:

  1. Contact our support team through Discord or email
  2. Provide your purchase details and reason for refund
  3. Allow up to 48 hours for initial review
  4. If approved, refunds will be processed within 5-7 business days
  5. Refunds will be issued to the original payment method

5. Partial Refunds

In some cases, partial refunds may be offered based on usage time and circumstances. This is determined on a case-by-case basis at Newton's discretion.

6. Chargeback Policy

Initiating a chargeback without first contacting our support team may result in permanent account suspension. We encourage customers to work with us directly to resolve any issues.

7. License Revocation

Upon approval of a refund, your Newton license will be immediately revoked and access to the software will be terminated.

8. Contact for Refunds

To request a refund or discuss your situation:

9. Policy Changes

This refund policy may be updated from time to time. Changes will be posted on this page with an updated revision date.

Important Notice

By purchasing Newton software, you acknowledge that you understand the risks associated with using game enhancement software and accept responsibility for any consequences that may result from its use.